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NAVIGATING THE TERRAIN: A TOOLKIT FOR CONCEPTUALISING SERVICE DESIGN PROJECTS

The findings presented in this toolkit are part of an ongoing development initiative undertaken through a partnership between United NationsDevelopment Programme (UNDP), Yayasan Bursa Pengetahuan Kawasan Timur Indonesia (BaKTI), and Pulse Lab Jakarta (PLJ).

In 2016, the Makassar city government sought UNDP’s support to explore how to encourage more people to use its public transportation system, and how to reduce the increasing traffic congestion in the city. This initiative is part of the City-I-LEAPS (City Innovation through Learning, Exchanging, Adapting, Prototyping and Scaling) programme, a partnership established by the Seoul Metropolitan Government and the UNDP Regional Bureau for Asia and the Pacific to facilitate knowledge exchange and technical assistance through an Innovation Exchange Network. City-I-LEAPS aims to: transform traditional knowledge exchange through the use of design thinking and reverse engineering; collaboratively propose solutions that meet people’s needs; develop prototypes for testing and evaluation; and eventually scale-up successful designs. The partnership between UNDP, BaKTI and PLJ was formed to facilitate the different facets of the City-I-LEAPS programme.

The ongoing initiative includes a process of user research, citizen-led collaborative design, as well as incubation and prototyping of the products until piloting. While the project continues to unfold beyond the pilot, it is only our learning up to this stage that informs the design of this toolkit.

http://bakti.or.id/download/navigating-terrain-toolkit-conceptualising-service-design-projects

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